Refund Eligibility
Tramo Technolab is committed to ensuring customer satisfaction. Refunds may be considered under the following circumstances:
- Unauthorized Transactions: If a user experiences unauthorized transactions on their account, they must report it to Tramo Technolab’s Customer Support within three days from the transaction date for investigation.
- Service Disruptions: In the event of service disruptions or failures that result in financial losses for the user, Tramo Technolab will assess and consider refunds on a case-by-case basis.
Refund Process
Users seeking a refund must follow the designated process:
- Contact Customer Support: Users must report refund requests promptly by contacting Tramo Technolab’s Customer Support through info@tramo.in or 0120-4315451, 0120-4315450.
- Provide Necessary Information: To facilitate the investigation and processing of the refund, users may be required to provide relevant transaction details, supporting documents, and any other information requested by Tramo Technolab.
Refund Decision
Refund decisions will be made at the sole discretion of Tramo Technolab after a thorough review of the circumstances surrounding the request. Users will be notified of the decision through the communication channels specified in their account.
Timeframe for Refund Processing
Refunds, if approved, will be processed within 45 business days from the date of the refund approval notification. The actual time for the refund to reflect in the user’s account may vary based on the payment method and the user’s financial institution.
Exceptions
Tramo Technolab reserves the right to deny refund requests in cases where the user is found to be in violation of our Terms and Conditions.